MOMENTS THAT HEAL - FAQS
1. General Questions
Q: What is included in the Moments That Heal bundle?
A: The bundle includes 1x custom-designed guided journal, 1x Fujifilm Instax camera, a set of instant film (x10 film), CR2 batteries, 1x hand strap and instruction manual.
Q: Is the camera easy to use for beginners?
A: Yes, the camera is designed to be user-friendly with a simple point-and-shoot functionality.
Q: Can I gift this product and send to a loved one?
A: Yes, when purchasing select the gifting option and you can send direct to the person with the price removed.
Q: Can I buy this for my company and will you invoice me?
A: Please contact us directly through our email address to discuss this
2. Instant Camera Usage
Q: How do I load the film into the camera?
A: Open the camera’s film compartment by sliding the latch. Insert the film cartridge with the yellow marking aligned to the yellow indicator inside the camera. Close the compartment, and the camera will automatically eject a protective cover before the first shot.
Q: How long does it take for a photo to develop?
A: Once the photo is ejected, it typically takes 90 seconds to 2 minutes for the image to fully develop, depending on the lighting and temperature conditions.
Q: Can I reuse the camera once I’ve filled in the journal?
A: Yes, the camera is yours to continue using to capture moments and memories in your life.
Q: How many photos can I take with one film pack?
A: Each instant film cartridge contains 10 sheets, allowing you to take 10 photos before needing to reload.
3. Journal Usage
Q: How is the journal designed to work with the instant photos?
A: The journal has dedicated spaces for inserting instant photos, along with lined sections for notes or captions. It also features creative prompts and blank spaces for you to use as you wish.
Q: Can I use other types of photos in the journal?
A: Absolutely! While it’s designed for instant photos, you can attach printed photos, drawings, or even mementos like tickets or postcards.
Q: What materials can I use to decorate the journal?
A: You can use stickers, pens, markers, and other craft supplies. The journal is made with high-quality, thick paper to accommodate a variety of mediums without bleeding or damage.
Q: How can I creatively incorporate my instant photos into the journal?
A: Try adding captions or descriptions. The journal come with prompts to help inspire your creative storytelling.
4. Troubleshooting
Q: My camera isn’t turning on. What should I do?
A: Ensure the batteries are installed correctly. If the batteries are fine, try resetting the camera by removing and reinserting the batteries. If the issue persists, contact Fujifilm Instax customer support.
Q: Why are my photos overexposed or too dark?
A: Overexposed or dark images are often due to poor lighting conditions. Ensure you are shooting in an environment with adequate lighting.
Q: Why is the photo not fully developing or coming out blank?
A: If your photo is blank or fails to develop, it could be due to expired film or improper loading. Ensure that the film is fresh and stored in a cool, dry place, and that it’s loaded correctly into the camera.
5. Film and Care
Q: Can I use any type of instant film in this camera?
A: The camera is designed to work with Fujifilm Instax film. Refer to the user manual to ensure compatibility with the correct film type.
Q: How should I store my film?
A: Store unused film in a cool, dry place, away from direct sunlight and humidity. Avoid extreme temperatures, as it can affect the quality of the photos.
Q: What’s the best way to preserve my photos after they’re printed?
A: Keep your printed photos away from moisture and direct sunlight to prevent fading. You can laminate them or place them in protective sleeves before inserting inside your journal for long-term preservation.
6. Product Support
Q: Where can I get replacement film cartridges?
A: Replacement film cartridges are available at most electronics stores, online retailers, or from Fujifilm Instax’s official online store.
Q: Is there a warranty on the camera?
A: Yes, the camera comes with a limited one-year warranty that covers manufacturing defects. Be sure to register your product online to activate the warranty.
Q: How do I contact customer support?
A: For any queries about the journal or Grey Wolfe, please contact accounts@greywolfe.co.uk. For any camera related queries, you can find customer support details through Fujifilm Instax’s official website, www.instax.co.uk.
