• Please arrive for your appointment 10 minutes prior to your scheduled starting time. This allows you the time for a relaxed and unrushed experience.
• If late arrival is inevitable, your service(s) will be shortened to keep on schedule.
• No full or partial refunds will be given. We would politely request that you call us if it looks like you are going to run late.
• Unfortunately late arrivals will not receive extension of scheduled appointment/s. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with, advanced notification of your late arrival. The original service fee will be charged.

We require 48 hours’ notice to be given during opening hours to cancel or modify your appointment in any way. You will appreciate if we don’t receive the required notice we may have to charge 50% of your service. Guests who fail to show up for their appointment or give less than three hours notice will be charged the full amount of your service.

With our guest safety and comfort at the forefront of everything we do, we have a strict policy in place prior to certain treatments.

• Patch testing for lashes & brows tint, LVL Lash treatments must be carried out a minimum of 48 hours prior to the treatment.

• Patch tests carried out at other establishments are not valid.

• Please notify us immediately should a reaction occur so we can make a full record on your client record card.

The Grey Wolfe Gift Card can be used to purchase goods or/and services in our wellness space. This card cannot be refunded, transferred or exchanged for cash. Grey Wolfe will not be liable for lost, stolen or damaged cards. Gift-cards will expire after 6 months and cannot be extended after this time. For any queries regarding this card please contact us on 02036060049.