Are you ready?

Just a few questions, if you need assistance with bookings please call us at 0 20 3606 0049.

Booking Policies

  • Please arrive for your appointment 10 minutes prior to your scheduled starting time. This allows you the time for a relaxed and unrushed experience.
  • If late arrival is inevitable, your service(s) will be shortened to keep on schedule.
  • No full or partial refunds will be given. We would politely request that you call us if it looks like you are going to run late.
  • Unfortunately late arrivals will not receive extension of scheduled appointment/s. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with, advanced notification of your late arrival. The original service fee will be charged.
When booking your first treatment at our wellness space, we will require a 50% booking deposit of the total service. Please note we allow a 24 hour grace period after booking deposit is paid for a refund. However, thereafter booking deposits are non refundable.
We at Grey Wolfe love your furry friends. Sarah and Sinéad themselves have their own furry friends called Woody and Alfie. For health and safety reasons we can’t allow your furry friends including Woody and Alfie to visit our space, in case any of our guests have allergies or fears.
In order to totally relax and to feel our full experience, we would like to suggest that you please turn off your mobile phone or place on silent whilst inside our wellness space. We will not be responsible for the loss or damage of your personal items.
Here at Grey Wolfe we love babies and children, although we ask that you make childcare arrangements prior to your appointment. This ensures the safety of your children as well as maintaining a relaxing and tranquil space for you and all our guests.

We require 48 hours’ notice to be given during opening hours to cancel or modify your appointment in any way. You will appreciate if we don’t receive the required notice we may have to charge 50% of your service. Guests who fail to show up for their appointment or give less than three hours notice will be charged the full amount of your service.

With our guest safety and comfort at the forefront of everything we do, we have a strict policy in place prior to certain treatments.

  • Patch testing for lashes & brows tint, LVL Lash treatments must be carried out a minimum of 48 hours prior to the treatment.

  • Patch tests carried out at other establishments are not valid.

  • Please notify us immediately should a reaction occur so we can make a full record on your client record card.

The Grey Wolfe Gift Card can be used to purchase goods or/and services in our wellness space. This card cannot be refunded, transferred or exchanged for cash. Grey Wolfe will not be liable for lost, stolen or damaged cards. Gift-cards will expire after 6 months and cannot be extended after this time. For any queries regarding this card please contact us on 02036060049.